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Guidelines for operations personnel

Start easily,
Operate by the same standards.

From QR guidance to member management, perfect attendance verification, and record organization.
These are practical guidelines for internal operations staff to check together.

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Operational Structure

Distinguish between organization, group, and QR.

ClassificationRoleOperation example
OrganizationOperational unit to manage membership and attendanceOne academy, one meeting, one operation team
GroupDivision of members within an organizationclass, group, team, small group
QREntrance for members to access attendance pageStart with default QR and add more when needed

There is no need to create multiple QRs just because there are many members. If you only want to share the same membership list, review the groups first. When using multiple QRs, the operators first decide which QR to guide.

Real-world records from organizations of 100+ people confirmed attendance via multiple QRs and attendance of members assigned to groups. We do not disclose specific customer industries or activity purposes.

Daily Checklist

Preparation, operation, deadline, confirmed by the person in charge.

The check below is for inspection on this page and will not be stored in the attendance database or other administrators.

Before starting

In operation

After completion

Response to member inquiries

Distinguish between membership registration and administrator registration.

  • Operator: Sign up with your ID, email, and password and manage your organization.
  • Members present: Access the organization’s QR or link and register with your name and phone number. Automatic approval and attendance processing are carried out in the daily attendance route.
  • Waiting for approval: If there is still a wait for another registration route or member status, the registration details will be checked and processed in member management.
  • Change device: Check if it matches the existing name and phone number. If duplicate registration is suspected, existing rosters will be checked first rather than continuing to create new members.
  • Pre-registration: Pre-registration information and actual input value must match for matching. Don't consider automatic matching as complete attendance, but also check your first record.

Perfect attendance operation standards

The current system makes this decision.

Organizational management → Perfect attendance statistics → Period setting / Attendance schedule setting / Class cancellation week

  1. Stores the program start date and the entire program week. This is the basis for calculating program weeks. If the period changes, the existing results may change, so check before making any changes.
  2. Set attendance schedule. The program is determined according to operation among designated days per week, designated days per day, and monthly dates.
  3. Reflects the week of absence. The current feature accounts for closed weeks. Don't assume this is the same as a rule that arbitrarily excludes one date, but check the program week indication.
  4. Check the results by group. Use perfect attendance/attendance/absence filters and sorting and export to CSV/image if necessary.
Setting statusAttendance decision by program week
No attendance scheduleIf there is a day of attendance within the program week, it is counted as attendance.
Daily unit/specified dayYou must attend all designated days of the program week for the program week to be counted as attendance.
Weekly / MonthlyCheck attendance on the designated date assigned to the program week.
There is a setting, but there is no designated date for the program week.The current implementation uses attendance within program weeks. Make sure it fits your intended operating schedule.
The current program week is also included in the calculation.

If the attendance date for an ongoing program week has not yet arrived, the status may change in the future. Confirm final perfect attendance, completion, and awards after completing the program and confirming final attendance.

Separate attendance schedules were not saved in the three organizations analyzed with more than 100 people. In this public case, ‘participation for more than 2 days’ is not the number of perfect attendance. It is not used as a figure to prove the effectiveness of perfect attendance or improved participation rate.

Record correction and closure

Check for omissions and leave a reason for correction.

  1. First, check if the organization, date, member, and QR are correct. Check that you are not using a date filter or viewing records from another organization.
  2. Test mode is not included in actual recording. The test confirmation screen alone does not confirm actual attendance.
  3. If manual addition or deletion is necessary, confirm attendance and fill out the reason for modification provided. First, check if there are any existing records.
  4. After processing, check again how it was reflected in attendance statistics and perfect attendance statistics.
  5. Closed data is forwarded to the person in charge with the inquiry period and creation time included.

Do not create records to meet perfect attendance figures just because you have manual edit permission. Process based on actual attendance verification and operational standards.

Sharing and personal information

Member list internally and externally as aggregate statistics.

  • Use the organization attendance page for on-site monitoring. The screen showing the administrator list and phone number will not be made public.
  • Data exported to CSV, PNG, or clipboard may include member information. Check name, contact information, group name, and access information before sharing externally.
  • When publishing a screen capture, the original content is removed and masked. Readable QRs and access links are also removed.
  • For external guidance, use the necessary combined values, such as the total number of attendance and number of participating members with a period indicated. We exclude small numbers of people or details that can lead to inferences about specific individuals.
  • Service administrators who need detailed internal analysis can check the TOP 50 usage status with an authorized account. The organization list is not published on the main page.
Open usage for service administrator →

The detailed analysis above requires service administrator privileges. General organization administrators can check attendance statistics on their organization management screen. Please check

Connecting Statistics to Operations

Do not read different numbers with the same meaning.

IndicatorMeaningHow to use it in operation
Registered/Approved MemberRoster sizeOrganizing groups to operate and guidance targets
Attending membersMember with more than one record during the periodDistinguish between list size and actual participation size
Number of attendance recordsNumber of saved attendanceCheck records and omissions by date and QR
Repeat participationMembers who attended again on different daysDistinguish between one-time participation and repeated participation
Perfect attendanceJudgment according to the set period, program week, and scheduleClose the program after checking settings and exceptions

Online attendance records alone do not provide proof of class viewing time or completion of exercise performance. If the operation requires separate confirmation of activity completion, determine the confirmation procedure for the person in charge.

Once you have set the operating standards, apply them to your organization.

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Admin demo

20 organizations · Actual member management · Attendance and perfect attendance

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Member demo

Member registration · 5 second automatic approval · Attendance completed

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Today's QR on the administrator screen leads to actual member registration for the experience organization. The two QRs above are the entrances to each experience.

Actual organization management screen

Actual organization management screen with personal information obscured